Contact us as soon as possible
If order preparation has not started, we may be able to help cancel or adjust the order.
Cancellation policy
Contact us quickly if you need to cancel an order.
Because MIYABIYA sources and ships items from Japan, cancellation availability depends on order status, sourcing progress, and whether the item has already shipped.Shipped orders cannot be stopped
Once a package has shipped, cancellation is usually no longer possible.
Special sourcing may be limited
Items requested through our Request from Japan support may have different cancellation limits once sourcing begins.
